CashCome.com Articles Pages

The Supervisors 14 Essential Truths For Communicating With Direct Reports

Download eBooks and Software

Fully Verified Winning System Since 1999 & Vip Club Picks!
Winning Sports Picks & Predictions By Zcodesystem.com - Nhl, Nfl, Mlb And Nba Predictions And Picks From The Best Experts In The Industry + Fully Automated System Proven Since 1999 Awesome Conversion 5.26% And Recurring 60% Commission!

The Lotto Black Book
This Radical Approach To An Online Sales Letter Converts In The 3-5%... We've Never Seen Something Like This Since The Early Days Of 2004-2005 And I'm Sure You Haven't Either... We Convert More Than Our Competition And We Pay Out More... Try It!

Paleo Recipe Book - Brand New Paleo Cookbook
Brand New Paleo Diet Cookbook With Over 370 Recipes. Pays 70% Commission On This High-quality, Easy To Sell Product. Get Banners And Promotional Material At Http://paleorecipebook.com/affiliates.html

Articles > Business and Finance

The Supervisors 14 Essential Truths For Communicating With Direct Reports

by: John Robertson

One amazing, but sadly true, fact of today's advances in communication tools is that we really don't communicate much better than in the past.

Indeed one recent study determined the number one advancement in communication tools was the availability of cheap on-line airfares.

The airline trip was needed to clarify some earlier communication sent out electronically!

Therefore a Manager/Supervisor must be able to clearly communicate to his/her direct reports in an effective manner.

The following are 14 essential truths you must understand in order to improve your communication skills.

1. Focus--When someone is talking to you, STOP what you are doing and thinking. Face the person talking, devote 100% of you attention to both the person speaking and to what is being said.

2. Listen--Don't just "hear" the words being spoken. Listen to what and how the statements are being said. Observe body signals and facial expressions.

3. Attention--Don’t let your mind wander. Let the person finish what they are saying, then take a few seconds to think about what your response will be.

4. Paraphrase--When the person is finished speaking repeat back in your own words what you heard. Ask the person if you have an understanding of what they said.

5. Empathy--Be aware of the other person's needs. Everybody has different needs, wants and desires. Be cautious about substituting your needs for theirs.

6. Ask--Don’t tell. Telling quickly gets the other person on the defensive. Save your comments and guidance until you totally understand the question and the situation.

7. Be Open. --Don't criticize, pass judgement or preach. Make objective conclusions about alternate ideas, people and situations. Be careful of attaching or offering your values too quickly, if at all.

8. Advise--Watch the temptation to "give" advice. Only "offer" advice. It's always better to say something like "I suggest we…" and not "Here's what you need to do".

9. Trust--Is what open and honest communication is all about. Without trust teams can't function properly, people will loose respect for each other. Without trust you are building a house of cards that will eventually tumble down. With trust teamwork and cooperation are much easier to achieve.

10. Equity--Both parties must feel equal. While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship. However even in this situation the relationship should be equal on the personal level. By using equality in speaking, you avoid the dreaded condescending speech.

11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.

12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.

13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.

14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.

About The Author
John brings over 20 years of management experience at the Mid to Sr. Level in Fortune 100 companies. He knows and understands the "real world" of business and the challenges you face. His company, TrainingConnections.ORG is available to work with you to increase employee productivity. He can be contacted at www.TrainingConnections.ORG

johnrob281@hotmail.com
?>

News on Business and Finance

The Business Finance Store Discusses New Findings on the Business Benefits of R&D
The Business Finance Store discusses a few new findings and examples of how companies get an incredible competitive advantage by developing and testing new products and services.Santa Ana, CA (PRWEB) May 24, 2012 The Harvard Business Review reports that a strong research quotient (RQ) could show that research is crucial to business success and that thereâ€™s a solid correlation between RQ and ...

The Business Finance Store Discusses Small Business Debt Collection
The Business Finance Store discusses some strategies for small business debt collection.Santa Ana, CA (PRWEB) May 23, 2012 Wonga, a high profile UK-based short-term lender, is being criticized by the British Office of Fair Trading for its debt collection practices, the BBC reported. One such debt collection tactic included suggestion that the debtor committed fraud and would be reported to the ...

The Business Finance Store Discusses the Effects of Business Credit on Personal Credit
The Business Finance Store discusses some of the potential repercussions of business credit on a business ownerâ€™s personal credit.Santa Ana, CA (PRWEB) May 22, 2012 A recent study by Pepperdine University and Dun & Bradstreet Credibility Corp. showed that most small businesses tend to get funding through traditional channels, the Washington Post reported. Seventy-one percent of small business ...

Crowdfunding More Marketing Than Fundraising: Opinion
Many confuse crowdfunding campaigns as fundraising efforts, because they call on the general public for support. Here's why they are more akin to consumer marketing efforts.

Thomas R. Davis Named Senior Vice President at Recap Real Estate Advisors
BOSTON--(BUSINESS WIRE)--Recap Real Estate Advisors (Recap), one of the nation's recognized experts in the finance, restructuring, and asset management of multifamily properties, today announced that Thomas R. Davis has joined the organization as Senior Vice President. Davis will apply 17 years of affordable housing experience to his new role as lead executive in the Transactions and Advisory ...